Terms & Conditions

PLEASE READ THIS THOROUGHLY!
Please read your Vacation Rental Agreement carefully before you begin your vacation.  The signing by Guest of the Vacation Rental Agreement indicates the acceptance of these Terms & Conditions and the terms of our Vacation Rental Agreement in full.  All policies are strictly enforced. It is the responsibility of all guests and their invitees to be familiar with all policies pertaining to the Vacation Rental Property.

RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder.  This person is considered to be the Guest. All other persons involved with the rental are considered to be Guest’s invitees.  All discussion regarding the reservation, complaints, cancellation and damage policies will be discussed with the Guest, not the Guest’s invitees.  The Guest understands that Alekona Kauai, L.L.C. rents to responsible adults over the age of 25 ONLY.

LOST KEYS: If any keys are lost, a fee of $50 will be charged for each key lost.

DEPOSITS: A damage waiver fee will be charged to all Guests to pay for any accidental damage. The maximum coverage for this is $3,000.  For damage in excess of this amount, excessive cleaning incurred as a result of Guests’/Invitees’ stay, missing items, or loss, guests will be financially responsible. Intentional damage to the property and its amenities will be solely the Guests’ responsibility.

CREDIT CARD POLICY: A credit card is required regardless of how the reservation is being paid for and is used for payment of incidentals and other charges in connection with Guest’s stay.

BOOKING DEPOSIT PAYMENT: A 50% Booking Deposit of the total charges is required to confirm the reservation.  The final balance is due 60 days prior to arrival. Any reservations made within 60 days of arrival are due in full in order to have a confirmed reservation.

BALANCE PAYMENT: If no other payment is received prior to the final balance due date, we will automatically run the balance on the credit card on file.  If you wish to arrange another form of payment, you MUST contact a representative of Alekona Kauai, L.L.C. BEFORE the due date.

DAMAGE POLICY: As a condition to the rental of all Vacation Rental Properties, Alekona Kauai, L.L.C. reserves the right to charge the Guest’s credit card for any and all Guest/Invitee caused losses and damages sustained to the Vacation Rental Property throughout the duration of their period of occupancy, plus all applicable taxes. Alekona Kauai L.L.C. is hereby granted the right to charge Guest’s credit card.  In the event of any Guest/Invitee caused loss or intentional damage, damage not covered by rental insurance to include but not limited to eviction, service calls, service charges, fines/assessments, repairs or replacements, excessive cleaning or destruction of linens, none of which are covered by damage insurance, Guest’s credit card will be charged and Guest authorizes Alekona Kauai, L.LC. to charge their credit card on file.

CHECK-IN TIME: 4:00 P.M. unless otherwise agreed in writing.

CHECK-OUT TIME: 10:00 A.M. unless otherwise agreed in writing.

ARRIVAL TIME: Please do not arrive at the property before 4:00 p.m.

DEPARTURE TIME: Your prompt departure at 10:00 a.m. is appreciated so we can prepare the Vacation Rental Property for incoming guests.  If you have not arranged for a late check out, you may be charged $100 per hour beyond the check out time of 10:00 a.m. that you are still on the property.  A minimum of one hour will be charged. If the unit has not been vacated by 4:00 p.m. a fee equal to one nightly rental may be assessed.

NO SMOKING: Guests/Invitees are not permitted to smoke inside or outside the property.

NO PETS: Guests/Invitees are not permitted to have pets or adopted animals inside or outside the property.

SERVICE or EMOTIONAL SUPPORT ANIMALS: Guests/Invitees who plan on bringing a service animal or emotional support animal shall notify Alekona Kauai, L.L.C. when the reservation is made by emailing findit@alekonakauai.com Alekona Kauai, L.L.C. will acknowledge receipt of Guest’s email.  If Guest does not receive an acknowledgment that means Alekona Kauai, L.L.C. did not receive Guest’s email and Guest should call 808-977-7400 for additional instructions on providing the requisite written information to Alekona Kauai, L.L.C.

POOL: NO DIVING is permitted in the pool. NO GLASS is permitted outside the home. PLEASE keep in mind that if broken glass finds its way into the pool or spa it may have to be drained and this will occur at Guest’s expense.

SECURE THE PREMISES: While Guest is renting this Vacation Rental Property,  Guest agrees to secure the Vacation Rental Property and its contents as well as Guest’s/Invitee’s personal belongings when leaving the property. Guest/Invitee will not ever leave the Vacation Rental Property without locking the doors and windows.

RETURN FROM THE BEACH: Guest/Invitee agrees to use the showers located at the beach to remove sand before going into the pool or the Vacation Rental Property.

OPEN FIRES: Are prohibited at the Vacation Rental Property at all times.

ADDITIONAL GUEST: If more than the contractually agreed upon number of Guests/Invitees, as set forth in your booking confirmation and Vacation Rental Agreement, are staying at the Vacation Rental Property we reserve the right to terminate the reservation and retain the balance of the rent paid. At a minimum, a fee of $300 per night per additional occupant will be charged to your credit card.

NO EVENTS: Guest/Invitee will not have any events at the Vacation Rental Property.  This includes, but is not limited to, weddings, wedding receptions, or other celebrations. If an event occurs at the Vacation Rental Property there will be a substantial venue fee charged to Guest. Guest/Invitee shall not alter the Vacation Rental Property in any way.  This includes, but is not limited to, pop up tents, sound systems, stringing lights around the property, or in any other way altering the appearance and condition of the Vacation Rental Property as it was turned over to Guest.  Violation of this policy shall be determined at Alekona Kauai L.LC.’s sole discretion.  A substantial fee will be charged if this occurs.

CANCELLATION POLICY: Guest must make any cancellation between the time of booking and sixty (60) days prior to Guests and Invitees arrival date. Cancellations made within this time frame will result in a full refund of all monies paid. Any cancellation, change of dates, or early departures made less than sixty (60) days prior to your contracted arrival date will result in forfeiture of all monies paid. In light of the fact that each Vacation Rental Property is unique and unforeseen events may occur to include, but not be limited to, sale of the property, significant maintenance issues, fire, power outages, and/or owner usage, we do reserve the right to cancel your reservation at a specific Vacation Rental Property at any time. In the event this should occur, we will assist you in making alternate arrangements. If we are unable to satisfactorily place you in a Vacation Rental Property managed by Alekona Kauai, L.L.C. you will receive a full refund of all monies paid by you to Alekona Kauai, L.L.C.

TRAVEL PROTECTION INSURANCE: Guests/Invitees are strongly encouraged to purchase travel insurance. Some losses can be avoided if Travel Protection Insurance is purchased and the reason for cancellation is covered under the travel insurance policy.

POWER/WEATHER RELATED CANCELLATION:  Alekona Kauai, L.L.C. does NOT issue refunds due to acts of nature such as: weather, road conditions, hurricanes, tsunami, power outages, viruses etc.  Travel Protection Insurance may provide some protection against these instances.

CONSTRUCTION: Alekona Kauai, L.L.C. is not responsible for any construction noise beyond the Vacation Rental Property.  Guest acknowledges that Alekona Kauai, L.L.C.  has no control over the hours of work or noise level of any construction beyond the Vacation Rental Property.  Audible construction noise shall not void or negate the Agreement between Guest and Alekona Kauai, L.L.C. Construction noise shall not serve as a basis for claim for refund, price reduction, or other compensation.

REPAIR AND SERVICE CALLS: In the event of a breakdown of any equipment at the Vacation Rental Property, Alekona Kauai, L.L.C. will do its best to have it repaired as soon as being notified of the problem. Alekona Kauai, L.L.C. does not guarantee against mechanical or electrical failure of air conditioning, fans, lights, televisions, refrigerators, stoves, microwaves, spas, high speed internet or other equipment. No refund or rent reduction will be made due to failure of such equipment, nor will Alekona Kauai, L.L.C. compensate Guest/Invitee for any loss or spoilage of food.

RIGHT TO ENTER: If necessary, a representative of Alekona Kauai, L.L.C. or their designated vendors may enter the Vacation Rental Property in order to inspect or make necessary or requested repairs. A representative of Alekona Kauai, L.L.C. will only enter the property during reasonable hours except in the case of emergency.  Regular vendors to the Vacation Rental Property include pool, yard and cleaning services. Such vendors shall be allowed to enter at normally scheduled times.

ENVIRONMENTAL DISCLOSURE: Guest/Invitees hereby acknowledge that the State of Hawaii is exposed to such environmental hazards including, but not limited to, Tidal Wave/Tsunami, Hurricane and Flood, Volcano eruptions, etc.  Please refer to the local phone book regarding inundation areas and evacuation instructions should a threat occur. We recommend Travel Insurance for any unforeseen circumstances. Because we are in the Tropics, you may encounter geckos, and other pests.  Our Vacation Rental Properties are treated regularly for pest control maintenance; however, pests are a normal part of life in the tropics. Alekona Kauai, L.L.C. does not issue refunds due to the presence of pests in the property nor does it offer daily housekeeping to rid the property of insects or other flying bugs.

VACATION RENTAL PROPERTY: Every effort has been made to provide Guest with accurate information concerning our properties. However, distances to the beach and other locations and activities are approximations. The inventory of the Vacation Rental Property may vary over time. Moreover, due to construction that may occur, it is possible that views may be obstructed. Alekona Kauai, L.L.C. will not be held responsible for noise or loss of view and such conditions will not void or alter the terms of the Agreement between Alekona Kauai, L.L.C. and Guest/Invitee. Likewise, Alekona Kauai, L.L.C. will not be held responsible for noise coming from neighboring properties and such conditions will not void or alter the terms of this agreement. Not all accommodations have central air conditioning-please check Vacation Rental Property description for specific details.

SUPERVISION OF MINORS: Guest/Invitee acknowledge and agree that Guest will be responsible for and will assume the risk for any of Guests’ minor family members, guests, or invitees that use the Facilities at the Vacation Rental Property, including, but not limited to, the swimming pool and spa. Guest agrees to supervise any children, non-swimmers, individuals with physical or other disabilities, and all others using the Facilities and to take full responsibility for their supervision.

GUEST/INVITEE HEREBY WAIVES AND RELEASES ALEKONA KAUAI, LLC, ITS OWNERS, EMPLOYEES, REPRESENTATIVES AND AGENTS, FROM AND AGAINST ANY PROPERTY DAMAGE, INJURIES OR DEATH THAT MAY BE SUSTAINED BY GUESTS ON OR NEAR OR ADJACENT TO THE VACATION RENTAL PROPERTY, INCLUDING, BUT NOT LIMITED TO, LANAI RAILING, THE SWIMMING POOL, SPA AND OTHER FACILITIES ON THE PROPERTY. GUEST/INVITEE AGREE TO USE THE FACILITIES ENTIRELY AT GUEST/INVITEE’S OWN INITIATIVE, RISK AND RESPONSIBILITY.

Guest/Invitee agrees to defend, indemnify and hold harmless the Alekona Kauai, LLC, its owners, employees, representatives, agents, successors and assigns for any and all damages, costs, expenses, attorney’s fees, and other obligations incurred by Alekona Kauai, Alekona Kauai’s owners, employees, representatives, agents, successors or assigns due to any claims relating to property damage, injuries or death that may be sustained by Guests on or near or adjacent to the Vacation Rental Property during the term of the rental agreement.

GUEST SATISFACTION: Alekona Kauai, LLC along with its agents and employees strive to ensure that each Guest has an enjoyable stay at the Vacation Rental Property they have chosen. If there is a problem with the property, or any other aspect of the vacation that is booked with Alekona Kauai, LLC we want to know. As such, Guest agrees to notify Alekona Kauai, LLC in writing within twenty-four hours of check-in at the Vacation Rental Property if the residence does not meet with Guest’s satisfaction by hand delivering written notice detailing the complaints of Guest concerning the residence to Alekona Kauai, LLC at 5488-A, Koloa Road, Koloa, HI 96756. Reasonable efforts will be made to relocate any dissatisfied Guest but acceptable relocation is not guaranteed due to uncertainties as to available spaces, time of year and other factors over which Alekona Kauai, LLC has no control. Complaints regarding the Vacation Rental Property will not be honored after the initial 24-hour period of the rental, and any complaints filed with credit card companies after rental is completed will not be honored.

I understand that Alekona Kauai, L.L.C. is an agent for the owner.  I further understand and represent that I will explain these Terms & Conditions to all Invitees in my group.

These Terms & Conditions may be plead as a complete defense to any action or other proceeding which may be brought, instituted or taken by Guest/Invitee, their family members, and other Guest or Property users.  These Terms & Conditions shall be binding upon the Guest/Invitee and the Guest/Invitee heirs, personal representatives, executors, administrators, successors and assigns.