Terms & Conditions

LOST KEYS: If any keys are lost, a fee of $50 will be charged for each key lost.

DEPOSITS: A damage waiver fee will be charged to all Guests to pay for any damage, missing items, loss, or excessive cleaning incurred as a result of Guests stay. The maximum coverage for this is $3,000.  For damage in excess of this amount, guests will be financially responsible. This does not include intentional damage to the property. Intentional damage will be solely the Guests’ responsibility.

CHECK-IN TIME: 4:00 P.M. unless otherwise agreed.
CHECK-OUT TIME: 10:00 A.M. unless otherwise agreed.

NO SMOKING: Guests are not permitted to smoke inside or outside the home.

NO PETS: Guests are not permitted to have pets or adopted animals inside or outside the home.

SERVICE or EMOTIONAL SUPPORT ANIMALS: Guests who plan on bringing a service animal or emotional support animal will notify Alekona Kauai, L.L.C. when the reservation is made.

POOL: NO DIVING is permitted in the pool. NO GLASS is permitted outside the home. We provide plastic wine glasses, cups, plates and bowls as well as serving trays for your use outside. PLEASE keep in mind that if broken glass finds its way into the pool or spa it may have to be drained.

SECURE THE PREMISES: While Guests are renting this property Guests agree to secure the home and its contents as well as Guests personal belongings when leaving the property. Guests will not ever leave the home without locking the doors and windows.

RETURN FROM THE BEACH: Guests agree to use the showers located at the beach to remove sand before going into the pool or the house.

OPEN FIRES: Are prohibited on the property at all times.

TELEPHONE: Guests are welcome to use the telephone to make local and toll free calls. Long distance service is not included.

ADDITIONAL GUEST: If more than the contractually agreed upon number of Guests, as set forth in your booking confirmation, are staying at the house we reserve the right to terminate the reservation and retain the balance of the rent paid. At a minimum, a fee of $200/night per additional occupant will be charged to your credit card.

NO EVENTS: Guests will not have any events at the property.  This includes, but is not limited to, weddings, wedding receptions, or other celebrations. If an event occurs at the property there will be a substantial venue fee charged to Guests.

CANCELLATION POLICY: Guests must make any cancellation between the time of booking and ninety (90) days prior to Guests’ arrival date. Cancellations made within this time frame will result in a full refund of all monies paid. Any cancellation, change of dates, or early departures made less than ninety (90) days prior to your contracted arrival date will result in forfeiture of all monies paid. In light of the fact that each property is unique and unforeseen events may occur to include, but not be limited to, sale of the property, significant maintenance issues, fire, and/or power outages, we do reserve the right to cancel your reservation at a specific property at any time. In the event this should occur we will assist you in making alternate arrangements. If we are unable to satisfactorily place you in a property managed by Alekona Kauai, L.L.C. you will receive a full refund of all monies paid by you to Alekona Kauai, L.L.C.

HOUSEKEEPING: For stays of fourteen days or longer, mandatory housekeeping occurs every seven (7) days and will be charged to Guests.

ALEKONA KAUAI, LLC: Every effort has been made to provide Guests with accurate information concerning our properties. However, distances to the beach and other locations and activities are approximations. The inventory of the property may vary over time. Moreover, due to construction that may occur it is possible that views may be obstructed. Alekona Kauai, LLC will not be held responsible for noise or loss of view and such conditions will not void or alter the terms of this agreement.

SUPERVISION OF MINORS: Guests acknowledge and agree that Guests will be responsible for and will assume the risk for any of Guests’ minor family members, guests, or invitees that use the Facilities at the property, including, but not limited to, the swimming pool and spa. Guests agree to supervise any children, non-swimmers, individuals with physical or other disabilities, and all others using the Facilities and to take full responsibility for their supervision.

GUESTS HEREBY WAIVE AND RELEASE ALEKONA KAUAI, LLC, ITS OWNERS, EMPLOYEES, REPRESENTATIVES AND AGENTS, FROM AND AGAINST ANY PROPERTY DAMAGE, INJURIES OR DEATH THAT MAY BE SUSTAINED BY GUESTS ON OR NEAR OR ADJACENT TO THE PROPERTY, INCLUDING, BUT NOT LIMITED TO, THE SWIMMING POOL, SPA AND OTHER FACILITIES ON THE PROPERTY. GUESTS AGREE TO USE THE FACILITIES ENTIRELY AT GUESTS OWN INITIATIVE, RISK AND RESPONSIBILITY.

Guests agree to defend, indemnify and hold harmless the Alekona Kauai, LLC, its owners, employees, representatives, agents, successors and assigns for any and all damages, costs, expenses, attorney’s fees, and other obligations incurred by Alekona Kauai, Alekona Kauai’s owners, employees, representatives, agents, successors or assigns due to any claims relating to property damage, injuries or death that may be sustained by Guests on or near or adjacent to the property during the term of the rental agreement. Guests agree that this Agreement may be plead as a complete defense to any action or other proceeding, which may be brought, instituted or taken by the Guests, the guests’ family, other guests, invitees or Property users. This Agreement shall be binding upon the Guests and the Guests’ heirs, personal representatives, executors, administrators, successors and assigns

GUEST SATISFACTION: Alekona Kauai, LLC along with its agents and employees strive to ensure that each Guest has an enjoyable stay at the property they have chosen. If there is a problem with the property, or any other aspect of the vacation that is booked with Alekona Kauai, LLC we want to know. As such, Guests agree to notify Alekona Kauai, LLC in writing within twenty-four hours of check-in at the property if the residence does not meet with Guests’ satisfaction by hand delivering written notice detailing the complaints of Guest concerning the residence to Alekona Kauai, LLC at 5488-A, Koloa Street, Koloa, HI 96756. Reasonable efforts will be made to relocate any dissatisfied Guests but acceptable relocation is not guaranteed due to uncertainties as to available spaces, time of year and other factors over which Alekona Kauai, LLC has no control. Complaints regarding the property will not be honored after the initial 24-hour period of the rental, and any complaints filed with credit card companies after rental is completed will not be honored.